Privacy policy

Last updated: 27 January 2026

Who we are

Agnostic Cyber Solutions LTD operates this website and provides the ACS FirstResponder product and related services.

What data we collect

• Contact and enquiry data: information you provide when you submit the “Get started” form (such as company, role, email, phone, expected volume and message).
• Usage data: basic technical information (such as device/browser type, pages viewed, and approximate location inferred from IP address) for security and performance.
• Demo interaction data: if you use an on-site demo (for example, customer chat), the content you choose to submit may be processed to provide the demo experience.

How we use your data

• To respond to enquiries and arrange briefings, demos, or follow-ups you request.
• To operate, secure, and improve our website and services.
• To prevent fraud, abuse, and unauthorised access.
• To comply with legal obligations.

Legal basis (UK GDPR)

Where UK GDPR applies, we typically process your data on the basis of our legitimate interests (running and improving our business and services), to take steps at your request prior to entering into a contract, and/or to comply with legal obligations. Where required, we will obtain consent.

Who we share data with

We may share personal data with trusted service providers who help us operate the website and deliver our services (for example, hosting, analytics, communications, and security services). We require providers to protect your data and only use it for agreed purposes.

We do not sell your personal data.

International transfers

Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards (such as contractual protections) where required.

Data retention

We keep personal data only as long as needed for the purposes described above, and then delete or anonymise it, unless we are required to keep it longer (for example, for legal or accounting reasons).

Security

We use reasonable technical and organisational measures designed to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to certain processing of your personal data, and to request portability. To exercise rights, contact us using the details below.

Cookies

We may use cookies or similar technologies to help the website function, measure performance, and improve user experience. You can control cookies through your browser settings.

Contact

If you have questions about this privacy policy, or want to exercise privacy rights, please contact us via the Get started form.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the “Last updated” date and may provide additional notice where appropriate.